Terms & Conditions

1. Introduction  
These terms and conditions govern the provision of bathroom installation services by Bath to Shower Conversions Ltd (“the Company”). By engaging our services, you agree to these terms.

2. Services Provided  
The Company offers bathroom installation services, including but not limited to:
- Design consultation
- Installation of fixtures, fittings, and cabinetry
- Plumbing and electrical work (if provided)
- Removal and disposal of old bathroom components (if included in the quote)

3. Quotes and Estimates  
- All quotes issued by the Company are based solely on what can be observed without removing panels or inspecting drains at the point of survey.
- Any additional works found to be necessary during installation will require a new quote.
- The Company is not responsible for blocked drains; it is the customer's responsibility to ensure that drains and waste pipes are clear and not blocked prior to installation.
- The Company must be notified in writing of any issues related to drains before the work commences.

4. Payment Terms  
- A deposit of 50% is required upon acceptance of the quote.
- The remaining balance is due upon completion of the work, regardless of rubbish removal status, unless otherwise agreed in writing.
- Late payments may incur additional charges.

5. Rubbish Disposal  
- The customer is responsible for the disposal of rubbish unless rubbish removal is specifically included within the quote.
- If rubbish removal is included, it will be removed within 7 days of project completion.

6. Cooling-Off Period  
- Customers have a 14-day cooling-off period from the date the deposit is paid.
- A £250 cancellation fee will apply if an installation is cancelled by the customer, even within this 14-day period.
- If works are scheduled to be carried out less than 14 days from the date of the deposit, cancellation is not possible, and the full deposit will be retained.

7. Scheduling and Cancellations  
- Installation dates are approximate and will be confirmed one week prior to the scheduled start.
- Installation is subject to the prior completion of customer works. Delays in the completion of these works may affect the installation schedule.
- The customer must provide at least 48 hours' notice for cancellations or rescheduling.
- Failure to do so may result in the loss of the deposit.

8. Duration of Works  
- The Company cannot guarantee specific completion times for the installation.
- The customer acknowledges that longer installation times may occur due to unforeseen circumstances.
- No discounts will be provided based on the duration of the installation process.

9. Customer Responsibilities  
- The customer must ensure that adequate access to the property is available.
- Any necessary permits and approvals must be obtained by the customer unless otherwise stated.
- The customer must not privately hire the Company’s fitters for any additional works without seeking prior written permission from the Company.

10. Damage Liability  
- The Company will not be liable for any damage to walls or other structures as a result of the strip-out process.
- Customers should consider any repairs or repainting that may be needed as part of the project.

11. Warranty  
- The Company provides a 12-month warranty on workmanship from the date of completion.
- Manufacturer warranties apply to all products supplied.

12. Liability  
- The Company is fully insured for any damages incurred during installation except as specified in section 10.
- Liability is limited to the total cost of the installation project.

13. Health and Safety  
- The Company will adhere to health and safety regulations during the execution of the work.
- The customer must inform the Company of any potential hazards on the property.

14. Changes and Variations  
- Any changes to the project must be documented and agreed upon in writing.
- Additional costs may apply for changes.

15. Installation Limitations                                                                                                                                                                                                  

- Whilst the Company will always strive to accommodate customer needs, please note that shower trays can only be installed at floor level where joists permit.

16. Customer Satisfaction and Rectification  
- If the customer is not satisfied with any aspect of the work, they must notify the Company in writing.
- The customer agrees to provide the Company with a reasonable opportunity to rectify any issues (“snags”) and allow appropriate time for this work to be scheduled based on availability.
- The customer understands that bathrooms are large projects and snags may occur. The Company will not offer any discounts or compensation for any such snags.

17. Complaints  
- Any complaints regarding the service should be made in writing within 14 days of project completion.
- The Company will address complaints in accordance with its internal procedures.

18. Governing Law  
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

19. Contact Information  
For any inquiries or concerns, please contact:  
Boilers n Bathrooms Ltd 
Ninth Avenue, Burton on Trent, DE14 3JZ  
[email protected]  
01283 392 288