Terms & Conditions

1. Introduction

These terms and conditions govern the provision of bathroom installation services by Boilers N Bathrooms Ltd (“the Company”). By engaging our services, you agree to these terms.

2. Services Provided

 Role of the Company: The Company acts as an introducer to independent fitters who carry out the physical installation works.

 The Company offers bathroom installation services via these fitters, including but not limited to:

 Design consultation

 Installation of fixtures, fittings, and cabinetry

 Plumbing and electrical work (if provided)

 Removal and disposal of old bathroom components (if included in the quote)

3. Quotes and Estimates

 All quotes issued by the Company are based solely on what can be observed without removing panels or inspecting drains at the point of survey.

 Any additional works found to be necessary during installation will require a new quote.

 The Company is not responsible for blocked drains; it is the customer's responsibility to ensure that drains and waste pipes are clear and not blocked prior to installation.

 The Company must be notified in writing of any issues related to drains before the work commences.

4. Payment Terms

 A deposit of 50% is required upon acceptance of the quote.

 The remaining balance is due upon completion of the work, regardless of rubbish removal status, unless otherwise agreed in writing.

 Late payments may incur additional charges.

5. Rubbish Disposal

 The customer is responsible for the disposal of rubbish unless rubbish removal is specifically included within the quote.

 If rubbish removal is included, it will be removed within 7 days of project completion.

6. Cooling-Off Period

 Customers have a 14-day cooling-off period from the date the deposit is paid.

 A £250 cancellation fee will apply if an installation is cancelled by the customer, even within this 14-day period.

 If works are scheduled to be carried out less than 14 days from the date of the deposit, cancellation is not possible, and the full deposit will be retained.

6A. Telephone and Distance Orders

 Bespoke & Custom Materials Exemption: The customer explicitly acknowledges that bathroom installations involve the ordering of bespoke, cut-to-size, or custom-ordered goods (such as specific PVC wall cladding, tailored shower trays, and built-to-order cabinetry). Once a telephone order is confirmed and the deposit paid, procurement begins immediately. Under UK distance selling regulations, goods made to the consumer’s specifications are completely exempt from the 14-day right to cancel. The cost of these materials will be deducted in full from the deposit regardless of when cancellation occurs.

 Express Request for Immediate Service: By paying the deposit over the telephone and scheduling an installation date, the customer provides explicit express consent for the Company to commence administrative processing, fitter allocation, and logistics planning during the 14-day cooling-off period.

 Pro-Rata Deductions: If the customer exercises a right to cancel a phone order within the 14 days, they agree to pay for all services and administrative actions performed up to the exact moment of cancellation. This is calculated at a flat emergency administration rate of £75 per hour, plus the full cost of any ordered materials.

7. Scheduling and Cancellations

 Installation dates are approximate and will be confirmed one week prior to the scheduled start.

 Installation is subject to the prior completion of customer works. Delays in the completion of these works may affect the installation schedule.

 The customer must provide at least 48 hours' notice for cancellations or rescheduling.

 Failure to do so may result in the loss of the deposit.

8. Duration of Works

 The Company cannot guarantee specific completion times for the installation.

 The customer acknowledges that longer installation times may occur due to unforeseen circumstances.

 No discounts will be provided based on the duration of the installation process.

9. Customer Responsibilities

 The customer must ensure that adequate access to the property is available.

 Any necessary permits and approvals must be obtained by the customer unless otherwise stated.

 The customer must not privately hire the Company’s fitters for any additional works without seeking prior written permission from the Company.

10. Damage Liability

 The Company will not be liable for any damage to walls or other structures as a result of the strip-out process. Customers should consider any repairs or repainting that may be needed as part of the project.

 Property Damage Claims: Because the Company acts as an introducer to independent fitters, any physical damage caused to the customer's property during the course of the installation including, but not limited to, water damage resulting from leaks - must be claimed directly through the independent fitter’s own public liability insurance. The Company accepts no liability for such damage.

11. Warranties and Guarantees

Workmanship Warranty: The 12-month warranty on installation workmanship is provided and held directly by the independent installer who carried out the work.

- Activation: This warranty is strictly activated upon the company receiving payment of the final balance in full.

- Suspension: The initiation of filing any card chargeback claim by the customer will result in the immediate suspension of any workmanship warranty. The warranty will remain suspended until the payment dispute is fully resolved in the company's favour and funds are secured.

- Any claims or issue relating to the quality of the installation should be raised directly with the installer once the warranty is active and valid. The company provides no independent workmanship warranty.

Product Guarantees: All product guarantees are held strictly with the respective manufacturers. Any component or product faults must be handled through the manufacturer's standard warranty procedures.

12. Liability

 The Company is insured for its core administration and introductory operations, except as specified in Section 10 and section 11 regarding independent fitter liability, property damage, leaks and instalation warranties.

 Liability is limited to the total cost of the installation project.

13. Health and Safety

 The Company and its associated fitters will adhere to health and safety regulations during the execution of the work.

 The customer must inform the Company of any potential hazards on the property.

14. Changes and Variations

 Any changes to the project must be documented and agreed upon in writing.

 Additional costs may apply for changes.

15. Installation Limitations

 Whilst every effort will always be made to accommodate customer needs, please note that shower trays can only be installed at floor level where joists permit.

16. Customer Satisfaction and Rectification

 If the customer is not satisfied with any aspect of the work, they must notify the Company in writing.

 The customer agrees to provide the Company and the assigned fitter with a reasonable opportunity to rectify any issues (“snags”) and allow appropriate time for this work to be scheduled based on availability.

 The customer understands that bathrooms are large projects and snags may occur. The Company will not offer any discounts or compensation for any such snags.

17. Complaints

 Any complaints regarding the service should be made in writing within 14 days of project completion.

 The Company will address complaints in accordance with its internal procedures.

18. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

19. Contact Information  
For any inquiries or concerns, please contact:  
Boilers n Bathrooms Ltd 
Ninth Avenue, Burton on Trent, DE14 3JZ  
[email protected]  
01283 392 288

Terms and conditions last edited: 1st September 2026